Question 1

What is your minimum order quantity?

Accepted Answer

There is no minimum order for standard retail purchases. For wholesale accounts, we require a minimum first order of $500. After that, ongoing orders have a $250 minimum. We offer flexible ordering options to meet the needs of businesses of all sizes.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free delivery on all orders over $500 within our East Coast service area (New Jersey, New York, Pennsylvania, Maryland, Delaware, and Connecticut). For orders under $500, delivery rates are calculated at checkout based on weight and destination. Plus, you get 10% off when you mix products!

Question 3

How long does shipping take?

Accepted Answer

For local customers in the East Orange area, we offer same-day delivery on orders placed before 2 PM. Orders within our broader East Coast service area typically arrive within 1-3 business days. For locations outside our service area, standard shipping is 3-5 business days.

Question 4

What are your bulk pricing options?

Accepted Answer

We offer tiered pricing based on quantity. Case pricing is available for most products, with additional discounts for pallet quantities. Wholesale accounts receive exclusive pricing with discounts up to 40% off retail prices. Contact our sales team for a custom quote based on your specific needs.

Question 5

How do I set up a wholesale account?

Accepted Answer

Setting up a wholesale account is easy! Simply fill out our wholesale application form on our website or contact our sales team. We will review your application and get back to you within 24-48 hours. Wholesale accounts receive access to bulk pricing, flexible payment terms, and a dedicated account manager.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and company checks. Approved wholesale accounts can also apply for net-30 payment terms. Purchase orders are accepted from established accounts.

Question 7

Can I return products if they do not meet my needs?

Accepted Answer

Yes, we offer a 30-day return policy on unopened products in their original packaging. If you are not satisfied with a product, please contact our customer service team to initiate a return. Custom or special orders may have different return policies - please check with our team when ordering.

Question 8

Do you offer product samples?

Accepted Answer

Yes! We understand that you want to try products before committing to a large order. We offer sample sizes of many of our popular products. Contact our sales team to request samples. For wholesale accounts, we often include complimentary samples with orders.

Question 9

What areas do you serve?

Accepted Answer

Our service area spans the East Coast — New Jersey, New York, Pennsylvania, Maryland, Delaware, and Connecticut. We also ship nationwide for customers outside our primary delivery zone. Same-day delivery is available in the East Orange area for orders placed before 2 PM.

Question 10

How can I contact customer support?

Accepted Answer

Our customer support team is available Monday through Friday, 7 AM to 5 PM and Saturday 8 AM to 12 PM. You can reach us by phone at (908) 590-8562, email at soapmanclean@gmail.com, or through the contact form on our website. We typically respond to email inquiries within 24 hours.

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